Account management is a practice of setting up, managing, and maintaining your WellCube system. All of these tools are available to you as an end user in the software, the Workspace. 

You will also have access to a technical sales manager, who can assist you with any and all questions you might have about setup, installation, ongoing management and maintenance, and reporting. 

What do I need to know about account management?

Your WellCube account comes with a unique set of permissions, based on the role you have in the system. As a user, you’ll have access to the WellCube Workspace, where you can manage your fleet of WellCube devices and access key information like the system API and reporting. 

Depending on your permissions, you may be able to add other users to your organization. 

Why is my account already set up when I log in?

Your account gets set up during the pre-installation process. Someone from your organization or from the WellCube team has assigned you user permissions based on your role at the company. Your profile reflects those permissions. 

The account for your organization, with information about your site and the devices within, gets set up during the sales and onboarding process. 

How can I make changes to my preconfigured account? 

To make changes to your account, you’ll need to contact your Site Admin or your technical sales manager, who has control over user permissions. 

If there are changes that need to be made to the system design, you’ll need to contact your Site Admin or technical sales manager to discuss those changes. They will be able to assist with the process of updating the system designs.